服務設計

Organisations need to keep up with the pace of change. Shifting customer expectations, competitive pressure and digital technology are making us all think about how to do business differently.

Your strategy needs a dose of customer insight and creativity to uncover new opportunities to differentiate and grow.

Challenges we address

Refresh the customer strategy

Differentiating ourselves in the marketplace

Adapting to changing customer demands

Creating added value services around core products

Identifying a clear direction for digital transformation

Defining a vision that delivers on business priorities

Get in touch

“Across all the sectors we work with we see a need to shift to a new more service oriented view of business and government.

This shift opens up the opportunity to get closer to customers and understand them better in order to serve them better with accompanying results.”

Ben Reason: Founding Partner

Ben has 18 years of experience supporting clients across many sectors – from manufacturing to healthcare. He has developed strategies for their services that help them win with customers

Clear outcomes and happy clients

A lot of people say they want to change the world. The way we do it is through service design. Services are fundamental. They are there when we’re born, when we die and every moment in between. We truly understand the power of design to transform when put in the hands of the right people at the right time.

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Service Strategy Cases

PUBLIC HEALTH ENGLAND

Creating a digital mental wellbeing service for Londoners

KONE

Differentiating a lift maintenance service offer

Other services we provide

Customer centricity

Drive change capability from the outside-in

Service improvement

Improve the way you deliver

features

Company

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